The things we get asked most. If yours isn't here, get in touch — we answer every message personally.
01How long does a made-to-order piece take?
Most made-to-order pieces take three to five weeks from order confirmation. Bespoke commissions take six to ten weeks from the approved drawing — we confirm the lead time before anything goes to the workshop.
02Do you deliver nationwide?
Yes — delivery is complimentary on orders over R 1 500, anywhere in South Africa. Larger furniture pieces are delivered by specialist couriers, and we deliver and place pieces ourselves around Pretoria.
03Can I return a piece?
Online orders can be returned within 7 days of delivery under the ECTA cooling-off period, and defective items are covered for 6 months under the CPA. Bespoke and made-to-order pieces are excluded unless defective. See our Return Policy for the details.
04How do I care for natural materials?
Timber, leather, and hand-woven textiles age beautifully with a little care — keep pieces out of harsh direct sun, wipe with a barely damp cloth, and treat leather and timber once or twice a year. Every piece leaves us with its own care notes.
05Do you work with interior designers and the trade?
We do — from single sourcing requests to full projects. Get in touch through the Design Studio and tell us about the project.
06Can I commission a custom piece?
Yes — our Bespoke service builds one-off pieces to your specification. You bring the room and the idea; we bring the workshop. The conversation costs nothing.
